Our Commitment

Why Choose Us?

When it comes to choosing a medical waste disposal company we know you have other options. You can choose a well-known national corporation, an out-of-state provider or a “new-to-the business” local company. But there is only one locally-owned and operated medical waste disposal company that has serviced your community for the past 25 years…Special Waste Services.

Here’s why our customers choose us over all the other service providers:

6 Reasons Why More People Choose Special Waste Services

  1. Better ServiceWe don’t use a national call center to service our customers. When you call you’ll get an immediate response from a local service rep and a solution to your problem within two hours.
  2. Lower PricesOur prices are guaranteed to be 15%-25% lower than what you’re currently paying or we’ll give you a $250 Visa Gift Card.
  3. No Price Increases, No Hidden Fees and No Automatic Monthly ChargesUnlike our national competitors, we won’t increase your prices during the term of our agreement, slam you with hidden fees or add automatic monthly service charges to your invoice without providing actual service.
  4. No Unfair ContractsWe don’t hold our customers hostage to a service agreement or surprise them with unfair, automatic contract renewals. We offer flexible terms which give you the right to cancel our agreement without any penalty.
  5. Personal TouchThey won’t pick up your medical waste unless it’s closed up and waiting by the door. We tie your bags of waste, close your boxes or tubs and replace them.
  6. 100% Satisfaction GuaranteeOur 100% Satisfaction Guarantee means that if you’re not happy with our service we’ll do everything we can to make it right. If you’re still not satisfied, we’ll refund your service fee, no questions asked.

Don’t Take Our Word For It…

To read what some of our actual customers have to say about Special Waste Services click here.



Customer Bill Of Rights

Our Customer Bill of Rights demonstrates our commitment to our customers and outlines what you should expect from any medical waste disposal company.

Better Service

  • You have a right to expect your medical waste disposal company will offer a 100% Satisfaction Guarantee and refund your service fee if they can’t resolve a problem to your satisfaction.
  • You have a right to expect that your medical waste disposal company will offer flexible pickup schedules that meet your needs, even if your needs change.
  • You have a right expect that all medical waste disposal company employees act in a professional manner and appear well groomed and in uniform whenever they enter your facility.
  • You have a right expect that your medical waste disposal company will perform criminal background checks and pre-employment drug tests on prospective employees, as well as on-going, random drug tests on all of their employees.
  • You have a right expect that your medical waste disposal company will provide actual service and not just pickups, by tying your bags of waste, closing your boxes or tubs and replacing them at no added cost.
  • You have a right expect that if you call your medical waste disposal company with a question or a concern, you’ll talk to a real person and not an answering machine or a national customer call center.
  • You have a right expect that your medical waste disposal company will respond to your service request and provide a viable solution to any problem within two hours.
  • You have a right expect that your medical waste disposal company will be licensed, insured and fully compliant with all state and federal medical waste handling regulations.
  • You have a right cancel your agreement without penalty at any time you’re not happy with the service.


Lower Prices

  • You have a right to expect that your medical waste disposal company will provide their services at reasonable prices that won’t break your budget.
  • You have a right to expect that your medical waste disposal company won’t offer low introductory rates and then repeatedly raising their prices by up to 18% per year over the term of your agreement.
  • You have a right to expect that your medical waste disposal company won’t surprise you with hidden fees like document fees, fuel surcharges and environmental fees.
  • You have a right to expect that your medical waste disposal company will NOT charge you a monthly fee unless they have actually provided service that month by picking up your waste.
  • You have a right to expect that your medical waste disposal company will actually save you money by showing you how to reduce your medical waste.
  • You have a right to expect that your medical waste disposal company won’t require you to buy a premium service package, just so you can access the on-line staff training you need to be compliant.
  • You have a right to expect that your medical waste disposal company will guarantee in writing that they won’t raise your prices for the term of your agreement.



Our Pledge to you

  1. Better ServiceWith flexible pickup schedules, immediate responses from local service reps and our 100% satisfaction guarantee, our customer service is simply better than any of our competitors.
  2. Lower PricesOur prices are not only 15% - 25% lower than our competitor’s prices, we guarantee we won’t slam you with any hidden fees.
  3. Satisfaction GuaranteedIf you’re not happy with our service, let us know and we’ll make it right. If you’re still not satisfied, we’ll refund your service fee.